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Work carried out is subject to the following Terms & Conditions. 1. Updates to These Terms Mr Steve The Locksmith reserves the right to update these Terms & Conditions at any time. The version in force on the date work is carried out will apply to that job. Customers are advised to check for updates periodically. Terms last updated on 4th February 2026. 2. Authority to Instruct Work By signing a job worksheet or a gain entry authorisation form, you confirm that: - You have legal authority to enter the property and instruct the locksmith to carry out work on your behalf. - You accept full legal responsibility for authorising the work. - Mr Steve The Locksmith is acting solely under your instruction and bears no legal responsibility regarding property access, removal or changing of locks. 3. Rented Properties If the property is rented, it is your responsibility to obtain permission from the landlord before changing any locks. The locksmith will assume permission has been granted and accepts no liability for failure to obtain consent. 4. Ownership of Supplied Goods All locks, parts, and materials supplied whether fitted or unfitted remain the property of Mr Steve The Locksmith until payment has been made in full. Failure to make payment by an agreed time may result in supplied items being removed or rendered inoperative at any time and without notice. 5. Pre-Existing Conditions & Unforeseen Damage Due to the condition of existing locks, doors, frames, windows, or previous workmanship, unforeseen damage may occur during work. Mr Steve The Locksmith cannot be held responsible for damage caused by pre-existing faults, poor previous installation, or the general condition of doors, frames, or fittings. 6. Working Area & Customer Responsibility During work, debris such as filings, sparks, lock parts, or fittings may cause damage to nearby items (e.g. floors, carpets, cupboards, furniture). Customers are strongly advised to clear the working area, move furniture away from doors, and cover nearby items using things such as old towels, sheets, or cardboard. Mr Steve The Locksmith cannot be held liable for damage where items were not moved or protected. 7. Forced Entry & Lock Damage Locks are designed to resist entry. When forceful entry is required, damage to locks, doors, or frames may occur. Such damage cannot be guaranteed against and remains the responsibility of the property owner. 8. Lock Descriptions & Manufacturer Responsibility Lock descriptions are based on information provided by the manufacturer. Mr Steve The Locksmith is not responsible for manufacturer misrepresentation or defects in supplied locks or components. 9. Security Limitations We are not responsible for loss or damage resulting from criminal entry. No lock can fully guarantee prevention of break-ins. All locks are supplied and fitted in good faith. 10. Multiple Locks & Access Method Quoted gain entry prices are for one lock per door. If two locks must be opened, the entry/open price will be doubled although only one call out charge is payable. Where access is easier via a different door, Mr Steve The Locksmith reserves the right to gain entry via the alternative door. Charges will reflect the security level of the lock or door actually opened. 11. Euro Cylinder Disclaimer Standard Euro Cylinders supplied are snap-resistant and feature sacrificial lines. These locks reduce the risk of snapping but cannot be guaranteed against all attack methods. 12. Estimates & Prices Given Over the Phone Prices given over the phone are estimates only and given in good faith from the information supplied by the customer. Prices may change once the locksmith is on site if the services required are different to what was quoted for, but all prices can be seen on the website for each job. To ensure an accurate price you need to explain the situation clearly and exactly what happened. 13. Additional Charges - Surcharges We have a few additional charges which include: 1) My normal working areas are PE23, PE24, PE25, LN12 & LN13. For jobs outside my normal working area (PE22, LN9 & LN11) a £20 surcharge applies. 2) Booked appointments are for arrival sometime during a 2 hour slot. If you require an exact time ie 11am instead of between 10am and 12pm then a £20 surcharge applies. 3) If a locked door has restricted access, a lock cover, or additional security features an extra £20 is payable. 4) Lock replacements are for a straightforward swap. Some new locks are slightly bigger now they are in mm instead of inches. If extra work is required on the door to get a new lock to fit an additional charge is payable. 14. No Entry, No Fee Guarantee If we are unable to open, bypass, or destroy the lock to gain entry, no fee will be charged. If entry is possible only by destroying the lock and you choose not to proceed, the entry fee remains payable as the job could be done but it is your choice to not complete it. 15. Cancelled Call Fee If a booking is cancelled after attendance is requested but before or upon arrival, a call-out fee of £40 or £80 (depending on time and day) is payable. This includes situations where the key is found upon arrival. 16. Payments Unless agreed in advance, payment is due immediately upon completion while the locksmith is on site. Accepted payment methods include cash, debit, or credit card via SumUp (contactless or chip & pin). Card payments cannot be taken over the phone. Online card payments or bank transfer may be accepted if agreed in advance. 17. Invoice Accounts Pre-approved businesses may be offered 14 or 30 day invoice accounts. Late payments will incur a £40 fee plus statutory interest at 8% above the Bank of England base rate in line with the Late Payment of Commercial Debts (Interest) Act 1998. Businesses may be required to pay for the first job upon completion and then future jobs could be invoiced. Alternatively work may be able to be invoiced if someone present is willing to complete a "Pay Later Authorisation" form (Pay later agreement). (See the pay later agreement section below for its terms.) 18. Pay Later Agreements Pay-later options may be available for some situations including where the person paying is not present and only if agreed during the booking. A signed Pay Later Agreement is required to be completed and signed by someone who is present, and the signatory becomes fully liable for payment and any late fees. 19. Out-of-Hours Work Standard working hours are 9am–7pm Monday to Saturday (excluding bank holidays). Out-of-hours call-outs are charged at a higher rate. See the "Services and Prices" page for current call out fees for normal working hours or out of hours. All other service or product costs are the same it is just the higher call out fee that you pay for out of hours jobs. Please note: Out of hours is intended for certain emergency jobs only. Some services for example fitting gate locks etc are not available out of hours as we do not carry full stock or all our tools out of hours. 20. Temporary Overnight Locks Temporary overnight locks may be supplied for £95 in situations where we do not carry the needed part. The overnight lock can be returned and £95 will be deducted from the cost of the replacement lock subject to the following conditions: - The temporary overnight lock must still be in the door and not have been tampered with. - The temporary overnight lock must be complete and in full working order. - You must agree a time slot for fitting the ordered replacement within 14 days of it becoming available. If we are unable to source a replacement lock or you have chosen to use someone else, you can choose to keep the overnight lock. Most overnight locks are made for temporary use and not recommended as a permanent solution. 21. Mechanical Guarantee A 2-year mechanical guarantee applies to our standard snap-resistant and 1-star British Standard Euro Cylinders supplied and fitted by us, subject to the following conditions: - The lock must not have been tampered with or subject of a burglary. - The front of the lock must be in place and not snapped. - The key must not be stuck in the lock. - You must have a key for me to try the lock. - You must have the original receipt for the work. - The lock must be in the same door it was fitted to and not moved. - There must not be anything in the keyway. Note: During the first year (manufacturer’s guarantee), the lock is covered by the manufacturer and we will cover the cost of delivery and fitting. During the second year, we will cover the cost of the replacement lock, but a standard call-out charge will be payable for delivery and fitting. Other locks are covered by the manufacturer’s standard 12-month guarantee. 22. Copyright & Intellectual Property All website content and promotional material are the property of Mr Steve The Locksmith and may not be reproduced without permission. 23. Advertising Responsibility We are not responsible for inaccurate claims made by third-party advertisers or others promoting our services. Prices charged are those shown on our website at the time of booking. 24. Articles & Advice Articles and advice are Steve's personal advice and opinion and we do not take responsibility for the implementation of and/or use of any content or any advert, business, product or website that is advertised/promoted using our articles or adverts. All terms and policies for that site/advert/product/business are the responsibility of the particular website, advert, product or business owner/supplier/manufacturer directly. 25. Discounts & Offers Only one discount or offer may be used per job. Discount codes or leaflets must be presented before payment and cannot be applied retrospectively. All offers are discretionary and may be withdrawn at any time. |
