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Mr Steve The Locksmith

Locksmith Skegness
Locksmith Mablethorpe
Locksmith Louth
Locksmith Ingoldmells
Locksmith Spilsby


Terms & Conditions


General

Work carried out is subject to the following terms and conditions as agreed on upon signing of the work sheet/invoice page that is filled in for each job undertaken.

Mr Steve The Locksmith reserves the right to update the terms and conditions at any time but the terms in place on the day of the work being carried out are the ones that apply to that job. Please make sure that you check back from time to time for the latest terms.

Upon signing the work sheet/invoice page you agree that the locksmith is opperating under your instruction and that you are legally entitled to enter the premises and authorise any work that is being completed. Any legal responsability remains with yourself and not the locksmith.

All supplied items remain the property of the locksmith until payment has been made in full.
Failure to make payment may result in the locks and or items supplied being removed from the premises or made inoperative at any time.

Unfortunatly from time to time becuase of how previous locks have been fitted or the condition of doors, windows and fixings there can be some unforseen damage caused to customers property when undertaking work. The locksmith can not be held responsable and accountable for any such damage that was a result of previous work or certain conditions.

The descriptions of any locks supplied are as described by the locks manufacturer and we cannot be held acocuntable for any miss representation of the lock by manufacturers.

Any defects of locks or items supplied is the responsability of the lock manufacturer.

We are not responsible for the loss or damage to items and property using our locks. We cannot control how someone breaks into or accesses a property. We only fit supplied locks in good faith.

If there are two locks on the door that require opening to gain access the price will be double (Minus £20 multiple service discount) as the quoted prices are for one lock on the door.

Sometimes it is easier to gain access via a different door to the property even if it is not the one you have lost a key for. I like to keep it as cheap as possible for the customer and as easy as possible for me so if this is the case we reserve the right to access via another door. If the other door is a lower security lock then the price for opening lower security locks will be charged not the higher security lock opening/entry price.

Prices Quoted Over The Phone

If you ring up and tell me what is wrong I may give you a price for the work or a rough price. This price is subject to change as it is very common that the actual lock or situation may not be completely as described. I charge more for entry to higher security locks as they require very expensive equipment and tools and take a lot longer. Sometimes a customer says it is a normal cylinder lock when it is actually higher security so I reserve the right to change the quote once on site to the higher security price listed on this website.

Sometimes additional work is required on doors to access the locks for example I did a job where the lock was behind another lock and that would be chargable at two entries.

No Entry No Fee Guarantee

I offer a no entry no fee guarantee that if you call me out to open or bypass a lock to get you in and I am unable to gain entry by either opening, bypassing or destroying the lock then I will simply walk away and not charge you a penny.

At the end of the day you are hiring me to get you in, so I think it is unfair that some locksmiths charge a call out fee even if they are unable to actually get you in.

Remember some very secure locks require a specialist piece of kit designed specifically for each lock and I may not have that piece of kit. Some locks are simply just too secure to gain entry without destruction.

Sometimes entry can be gained by removing the lock or by other bypass methods and this is also charged at the gain entry fee.

If you choose to not have me destroy the lock to gain entry on the rare occasion that I am unable to open or bypass the lock for any reason then you are stopping the gain entry process. The gain entry fee is then still payable in this situation as it is your decision to stop the entry.

In the very rare situation where I am unable to get you in by either opening the lock, bypassing the lock or destroying the lock then I do not charge a call out or service fee. If I have to walk away and abandon a job before or during work there will be no fee payable for any work on that lock already undertaken.

Payments

Mr Steve The Locksmith uses Sum-Up to process card payments in person with card holders present. For this reason payments by card cannot be made over the phone. We can however take card payments online using our Stripe integration. Please ask for more information before we attend your call. We do not hold any information about your payment details as you pay Sum-Up and they then pay us.

We do not store personal payment detials of any customer except for a record on the work sheet/invoice page of what payment method that was used. Please see our privacy policy for more information.

If you are offered the ability to make an online invoice payment (Offered in certain situations and mainly where a landlord is paying for work and not present at the property) please make sure the payment is made within 3 days. If payment has not been made we reserve the right to add an admin fee of £19 to any payment outstanding for 7 days or more. The admin fee is to cover the time taken to chase payments. Please note: pay by online invoice is offered in some situations as a gesture of goodwill. If you fail to make payment in a timely manner then no further offers of this option will be made.

Mechanical Guarantee

I offer a 2 year mechanical guarantee on the Anti-Snap Euro Cylinder locks that I supply and fit.

They are great locks with an awesome mechanical reputation and I want you to have piece of mind so the following guarantee applies.

I may also guarantee other locks that I fit, just ask when I am fitting them.

The locks are guaranteed for malfunction due to normal use for a period of 2 years from the date fitted.

If during that time the inside of the lock stops working I will supply a replacement lock to the same standard as supplied before.

The gurantee is subject to the following conditions:

- The lock must not have been tampered with or subject of a burgulary.
- The front of the lock must be in place and not snapped.
- The key must not be stuck in the lock.
- You must have a key for me to try the lock.
- After 1 year there is a £29 fitting charge for the replacement lock.
- You must have the original receipt for the work.
- The lock must be in the same door it was fitted to and not moved.
- There must not be anything in the keyway.

Copyright

The copyright, design rights and artwork on the web site and all promotional material belong to Mr Steve The Locksmith . All other intellectual property rights are reserved. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this web site. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

Advertising Responsability

We can not accept responsibility for others promoting our service as something that we do not do or in a different light as which it is meant to be used. Others claims are their responsibility not the responsibility of Mr Steve The Locksmith or its owners. We will only provide the service that we offer and not anything that has been miss promoted by our advertisers.

Articles

Articles and advice is Steve's personal advice and we do not take responsibility for the implimentation of and use of any content and of any advert, business, product or website that is advertised/promoted using our articles or adverts. All terms and policies for that site/advert/product/business are the responsibility of the particular website, advert, product or business owner/supplier/manufacturer directly.

Discounts / Offers

All discounts and offers are offered as a good will gesture by the owner. They are subject to the terms of only one discount and, or offer can be used at any time. Discounts and offers can be removed/discontinued at any time and the managements decision is final.

Discount cards, leaflets and offers must be presented when the total price has been given, before the invoice sheet is filled in and before you make the payment. Once payment has been made and the work slip for the agreed price is signed the discount cannot then be made or the amount of the discount refunded.

The £19 combo discount only applies to the price of a lock when an entry service has been paid for. For example: If the locksmith attends and gains entry a entry fee is payable. Then if you need or want a replacement lock while the locksmith is there then the combo deal can be used for that lock purchase. It is just our way of giving a little discount for multiple services used in one attendance.




Mr Steve Is A Domestic, Commercial & 24 Hour Emergency Locksmith Covering Skegness, Ingoldmells, Chapel St Leonards, Wainfleet, Louth, Mablethorpe, Spilsby, Alford & Surrounding Areas.

He Offers A 24 Hour Call Out Service And Can Gain Entry If You Are Locked Out, Replace Your Locks With New, Safer, More Secure Ones And Even Change Or Upgrade Your UPVC Door Or Window Locks & Handles.





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